Elusive Occasions agrees to hire to the customer, the vehicle(s) upon the following terms and conditions;

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1.1 The hire charge is payable in full 7 days before the booking. The Company will issue a receipt and detailed confirmation of the hire upon request; otherwise an email confirmation will be issued. The customer is responsible for checking the details contained in the confirmation and for bringing any errors to the immediate attention of the company.

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1.2 Subject to clause 2 below, the hire charge is strictly non-refundable except in circumstances where the Company, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the hire.

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1.3 A deposit must be paid agreeable with the Company and customer, at the time of booking, unless it is within 7 days of the hire date, in this situation full payment will be required immediately and will be non- refundable subject to

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2. In the event of a cancellation by the customer, cancellation charges shall be as follows: –

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2.1 Cancellation after booking – DEPOSIT is strictly non-refundable as work will have been carried out from the moment you book with us to prepare for your hire and hold your date.​​

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2.2 Cancellation within 7 days of hire – non-refundable but the Company, at its absolute discretion, may permit all or part of such monies as shall have been paid to it by the customer in respect of the cancelled period of hire to be applied to a future hire from the company.

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2.3 If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

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2.4 If the customer (hirer) has issues with the service or vehicle on the day, this should be bought to the companies or chauffeur’s attention immediately. Failure to do so immediately and acceptance of the hire and usage of the vehicle on the hire day, will mean you are happy to proceed with the hire service and car. All outstanding balance and monies will be payable, and no refunds will be made.

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3. Force Majeure – The Company will use reasonable means to ensure that the vehicle(s) arrives on time to begin the hire and that it reaches its destination on time. The Company will not incur any liability or refunds of whatsoever in the event of any delay due to causes or circumstances beyond its control and a service is late or cannot be provided at all. Instances of this include Road closures, Road Accidents, Police Incidents, Weather conditions, Administrative Errors, Vehicle Breakdowns, Government acts, Lockdowns, Terrorism, War, Disease… this list is not exhaustive.

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4. Unless instructed otherwise by the customer, the driver will follow the route considered the most appropriate on the day of travel. Our chauffeurs will do their best to follow the best route and use the Sat-Nav the cars are equipped with, but rarely; things may go wrong and directions can be misinterpreted. Elusive Occasions will not be held responsible or liable for any implications this may cause, and if there is a delay, we may give extra time at the end of the journey to compensate if needed. Elusive Occasions only allows the carriage of reasonable luggage in its vehicles, that can fit easily into the boot of the vehicle, any excess luggage where boot space is full will not be carried.

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5. The Company reserves the right (and delegates to its Chauffeurs the right) to refuse and carry in any of its vehicles any person who is thought to be under the influence of excessive alcohol or drugs and/or whose behaviour is considered to pose a threat to the Chauffeur, the vehicle or the other passenger(s). The Company will not tolerate any verbal or physical abuse directed to its Chauffeurs or other staff and will pursue the authorities for prosecution if necessary.

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6. Elusive Occasions maintains a strict non-smoking policy and non-eating policy in all of its vehicles.

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7. Clients are responsible for any damage they cause to the interior and or exterior of a Vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstating the vehicle to its condition before hire. The chauffeur will show the hirer and confirm the vehicle interior/exterior, and its current state at the time of hire arrival if asked.

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8. Elusive Occasions  will not allow the throwing of coins or other objects near its vehicles or driving its vehicles over objects of any sort, whatsoever. If any damage is caused to the vehicles the hirer will be fully liable and will forfeit the deposit and hire money and the vehicle hire will be cancelled immediately.

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​9. If there are any changes or variations including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged extras in accordance with the company pricing structure please ask for details. Normally we charge £100 per hour beyond the original duration agreed at the time of booking. Your booking may also be subject to additional waiting time, car park charges and congestion charging as discussed during your quotation or journey if applicable.

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​11. Nothing contained in these terms and conditions affect the Client’s’ statutory rights.